Service
Thank you for inquiring about our services.
To have your item serviced at the Time Machine, please send it to us in well padded package, and send it in a way that is insured and track-able. Please include a note with your name, address, phone number, email address and a brief explanation of the problem you are having with the item. Also please do not provide any of the original packaging unless it wont be needed, as we will dispose of such items.
If the item is under warranty, please send a copy of your receipt/proof or purchase; otherwise, we will send you a written estimate by mail or email.
Our turn-around time is one to two weeks, but it can vary depending on availability of parts and your response time to our estimate
All of your repairs are guaranteed for 90 days, should a failure occur which you believe is related to the repair, please return the merchandise with a copy of our invoice and a brief note explaining the problem.
Should you have any further questions about our service please contact us at 818-249-6007.
Or via Email: service@timemachineusa.com
Mailing Address:
The Time Machine
2335 Honolulu Ave Ste B
Montrose CA 91020
Online Repair Payment
- Please
Enter the Job Number and Model Number of your repair, In the indicated
spaces(This is located by the "Our Job Number" and "model number"
respectively on the post card or it can be obtained by calling/emailing
The Time Machine. Then enter the model number of your item.
- Click the "Pay Now" Button
- You will be directed to the PayPal website.
- Please enter the amount of the repair charges in the "Item Price" field located in the upper left hand of the page.
- If
you wish to pay with your PayPal balance click the "Pay with my PayPal
account" link, log in and complete the check out procedure.
- If not click the "Pay with a debit card or credit card" link, fill in all the requested information and complete the check out procedure
